GuestbookWhat Do Real Customers Think?

2012/01/15

When my russian friend married a few years ago, I was her matron of honor. They bought a beautiful wedding rings at your store. This year the happy couple will celebrate third year anniversary! Would you advice me what could be a proper present for such celebration?
many thx in advance,

2012/01/15

Dear Melanie,

We are very pleased that you appreciated our jewelry at its true value.

Silverware is the most popular and traditional present for the young couple, because they can share it as a family.

Depending on a price range you prefer, you can select a present among our Zodiac spoons, cutlery sets (spoon, fork, knife) and hollowware sets (a sugar bowl and creamer for tea and coffee lovers).
We hope our advice will help you to make a decision.

Best wishes for the young family and have a great day!

With warmest regards,

Alena - Customer Service Team

2011/11/26

What is the reason of my order been declined I have 3 email from you and first said its accepted number 342 and then order number 341, 340 declined but I ordered once and payment went through my bank already. Please tell me what this emails mean? My order was earrings for child 12010197-CZ and I also have a receipt conformation from golden flamingo. Thank you beforehand

2011/11/26

Hello Olga,
Your order # 342 (we received the payment from you for this particular
order) has been accepted and ready to ship. In accordance with our regulations, all orders placed on Fridays will be shipped on following Monday. As soon as your order will be shipped you will receive US PS confirmation number from us.
Your orders #341, 340 have been declined by our system because they contain the same item code #12010197-CZ (red gold earrings) and have not been paid out.
If you have any additional questions regarding your order, please feel free to contact us.
Best regards,

2011/11/12

Dear Mr. Novosselov, I wanted to buy Item code: T10006006 or T13006095, but your website doesn't accept order from Canadians, even though your headquarter is located in Toronto. Please advise if you will be fixing this problem in the future or if it's possible to buy any of these items using any other way. Can you imagine a frustration if you have found an item on your website but unable to purchase it? Regards,

2011/11/12

Dear Leonid,
Thank you for your inquiry. Our internet store is geared only toward the American market, because this market is of utmost priority to us.
It could happen that certain jewelry items that have been selected for the American consumer are not physically in stock at our Canadian warehouse. However, if you are looking for an item that is being shown as available on our website/warehouse in the US, but is not present at our Canadian warehouse, you can simply make your payment at (though) our Canadian office, and our American colleagues will send your order to you by FedEx (delivery cost and any applicable customs duties would be charged to you).

2011/11/12

The items I ordered were shipped promptly, and arrived in perfect condition. A lot more than I can say for many online retailers these days.

2011/11/12

Dear Joan,
Many thanks for your KIND WORDS. We've enjoyed serving you

2011/08/24

Dear Boris,
I would like to thank you for a beautiful Energy in your store.
I was shopping around in order to find something suitable for my grandchildren, but could not resist
the "spell" of your beautiful Flamingo.
Also, I must tell you, I was utterly charmed by Oksana. No doubt, she has a gift to make people
happy!
Having said that, I have to admit that to get your name and address was not an easy task - I got it from the other sales lady, Elena...
My best wishes to you,
tenacious Grandma Valentina.

2011/08/24

Thanks for your warm words,
respectfully,

2011/03/19

Hello. Do you do jewelry repair/alteration? If you do, can you retip prongs? Thank you.

2011/03/19

Dear Michelle
we provide warranty and post-warranty repairs only for those items that were purchased from us.

Sincerely,

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