SALES POLICY FOR GOLDEN FLAMINGO® ONLINE JEWELRY STORE
1.1 Product Return for Refund or Store Credit
We strive to purchase high-quality jewelry from select manufacturers that adhere to international quality standards. Hence, our rate of return for valuables is extremely low (does not exceed 0.05%).
Most often, items purchased through our online jewelry store get returned not due to any defect, but for a simple reason of not suiting the customer’s facial structure or shape of fingers.
We understand that it is not always possible to find a perfect match without first trying on a piece of jewelry and, unlike most Internet jewelry stores, our sales policy reflects this – all our sales are not final and we allow customers to return all or select* merchandise from their online order for a full refund or store credit (less our shipping costs), within 10 calendar days from the date of delivery to the customer of his/her order by the postal service, no questions asked. No additional handling charges or return charges will be applied.
Please be advised that after this 10-day grace period, no items will be accepted for refund. The only exception is items requiring warranty service (see “limited Warranty” section below).
The date of return is considered to be the date marked on return postage receipt, which must be provided to us within 24 hours by e-mail or by calling toll-free 1-877-965-6869.
Note: all items being returned must be in their original condition (i.e. have not been worn) and original packaging, with all tags and barcodes intact, and the original purchase invoice must be enclosed. We will NOT accept for refund, under any circumstances, any jewelry, silverware or accessories which have been used or show signs of use. *Only a complete jewelry set of two or more matching items may be returned or exchanged for another item (-s).
If these conditions are met, we will refund original price paid of the product only. We do not refund shipping charges and insurance costs incurred by us in delivering your purchase to you. The same policy applies to purchases exceeding $99.
We strongly recommend that you send merchandise to us via UPS Postal Service Insured mail with delivery confirmation
We will not provide a return shipping label. With that, we will not cover customer’s costs of return shipping or insurance. This must be done at customer’s expense, as the customer is responsible for shipment of the returned item. We suggest you retain the original postage tracking invoice for at least two weeks after we have confirmed the receipt of the returned item. Please note that where a discount was applied to your original purchase, your refund would be net of that discount.
If your order has a discount applied, this discount will be subtracted from the refund price
1.2 We provide store credit for returned items.
2. Limited Warranty
Golden Flamingo® online store provide a limited warranty that covers the first 45 days from the purchase date. During this period, upon confirmation (by independent experts) of a manufacturer’s defect, we will either repair the defective item at our own expense or exchange the item for a new one. In cases where neither a repair nor an exchange is possible, we will offer a full refund.
Note: If an independent third party assessment (appraisal) confirms that the defect occurred as a result of any damage, deterioration, improper use, care or malfunction caused by the customer, Golden Flamingo® online store will not honor any warranty obligations or compensate the Customer for any shipping costs on returned merchandise. Besides, in this case, the Customer will be responsible for covering the $50 assessment (appraisal) fee.
The limited warranty does not cover:
2.1 Any items on the “Promotions” page
2.2 Any damage, deterioration or malfunction caused by the customer. This includes but is not limited to: misuse, neglect, alteration, abuse, hallmarks defaced or modified, accident, fire, acid, or failure to follow the Сare on Gold and Care on Silver instructions, as well as those resulting from attempted repair by anyone who has not been authorized in writing by Golden Flamingo® or from any other cause unrelated to an item’s manufacturing defect.
Note: The warranty is valid for the 1st customer purchase only. Customers MUST provide the original proof of purchase (purchase invoice).
We do not ship outside of the United States and do not ship to addresses that are different from billing addresses (i.e. where you receive your credit card statements).
US Postal Service is our PREFERRED shipping provider. We will only ship to a physical address that exactly matches the customer’s credit card billing address.
We use the following shipping services:
US PS Insured Mail with delivery confirmation (delivery within 4-14 business days)
US PS Express Mail (delivery within 1-3 business days)
We provide free delivery via US PS Insured Mail with delivery confirmation on all orders exceeding $99 (sales tax do not count towards the minimum qualifying purchase).
Orders placed BEFORE 3:00pm EST generally will ship the same day. Our USPS pickup time is approximately 3:30pm Monday-Thursday. In addition, USPS Express Mail pickups are done at approximately 12:30pm Monday-Thursday. Orders (for normal delivery) placed AFTER 3:00pm EST will get shipped the following morning
Please note: for security reasons, we do not ship valuables on Fridays and/or Saturdays.
As a rule, we have in stock all products that you can find on our website and only on a very rare occasion would we are out of any particular item, in which case you would be notified immediately.
4. Payments by PayPal and Authorize.net
Upon completion of product selection and final confirmation of your online order on our website, you will be given the option of payment by credit card using the secure online payment systems PayPal and Authorize.net.
Only credit cards issued in the US are acceptable for payment, there are no exceptions. If the billing address cannot be verified by your bank to match the shipping address, the order will not be able to be processed.
Note: New York State residents will be charged an additional 8.875% sales tax. This tax is not charged on shipments outside of New York State.
You will receive e-mail confirmation that your payment has been processed. On the following day, you will be able to see your order shipping number in “My Profile” section on our website, which will enable you to track the status of your order through US Postal Service information system.
Saturday & Sunday:
Toll Free:(USA & Canada)