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Заказы и Запросы: 1.866.965.6869 11.00-18.30 Время Нью-Йорка 7 дней в неделю

2014-May, 14

Good morning!
I would like just to say Thank you for all your help and doing such a good customer service.
I was really impressed and happy as well as my daughter to receive this silver spoon, which means to us so much.
Again Thank you very much and I hope we will continue to use your service and all the best from my family and my little granddaughter Willow for her first baby spoon!


Yelena Nunn, Melbourne, Australia

Dear Yelena,
Thanks a lot for your warm words.


Customer Service Team

2014-March,22

I'm looking for Orthodox Cross with Jesus, I see you have two. Item T10006006 and T13006095. But I do not want the inscription on the back. Can they be ordered without inscription? I need soon, can it come out of Toronto?


George F, Camrose, Canada

Dear George,

Like all other Orthodox body crosses in our Orthodox Collection, these two gold Crucifix cross pendants are handcrafted in Russia to strict requirements of the Orthodox church. On the reverse side of the cross there is an inscription in Cyrillic Спаси и Сохрани (Save and Protect) typical for Russian Orthodox crosses. This inscription is integral part of the cross. But you can cut this words after purchasing. We think it is easy possible.

Thank you


Customer Service Team

2014-February,1

I love the rose gold maple leaf pendant. Can that be shipped to NB, Canada? I see there are stores in Montreal and Toronto. But on the website it can only be shipped in the US.


Nathalie Wolf, Rothesay, Canada

Yes, Nathalie,
It is possible. We will call you regarding details.

All the best,


Customer Service Team

2014-January, 2

Can I is change this jewelry.. for man I order man jewelry but it's women... I don't used any jewelry... But my husband used that and I wanna is changed that I try to call you Capel days ago but u closed I spoke with the lady Алёна when I received the order


Mila Makarovskaya, USA

Hello Mila,
Happy New Year and warmest wishes for you and your loved ones!
Our sales representative Alona will contact you today by phone, January 2nd 2014 to discuss exchange of the item you have purchased with us.
Thank you.
P.S. Our business was closed from 4pm December 31st 2013 till 10am January 2nd 2014 due to Holidays. We apologize for inconvenience.


Respectfully, Customer Service Team

2013-November, 19

Я прочитала, что жемчуг замужним женщинам носить опасно, ткт его ношение провоцирует ДОМОСТРОЙ в семье (т.е. «угнетение» женщины)...может вам стоит предупреждать покупателей об этом?


Л., Торонто

Уважаемая Л.! Наши наблюдения показывают, что английская королева всю жизнь носит жемчуг. Даже на канадских серебряных монетах 2013 года она изображена в ожерелье из жемчуга... видимо, совсем не опасается, что принц Эдинбургский запрет её в чулане Букингемского дворца. И Вы не бойтесь и Вам это не грозит-:)


Служба клиентской поддержки

2013-October, 10

If there is a piece from a factory in Ukraine/Russia, is it possible to order through you?
Also, do you have a catalog for pieces not on your website? Thank you.


Lena T., Mississauga, Canada

Hello Lena,
Thank you for your interest to our jewellery line.
We have been working with the number of well established jewellery factories from Russia, Ukraine and Baltic countries.
Our company is wholesaler and does not take the orders from individuals.
We constantly update our website content to introduce new jewellery trends and styles to our customers.
To see more variety of the merchandise you are welcome to visit our showroom in Thornhill located at 312-7368 Yonge Street, Thornhill, ON, L4J 8H9. Our business hours are: from Tuesday to Friday (11am – 5pm), Saturday (11am – 3pm)
If you have any questions, please do not hesitate to call us at (905) 762-1750 and we will be happy to assist you.

Respectfully,


Customer Service Team

2013-August-26

Hello do u have belly button piercing jewelry? Thanks


Maria Simakova, Fort Lee, USA

Dear Maria,
Unfortunately we do not have piercing jewelry at the moment.


Customer Service Team

2013-August-21

I just want to verify that I have finally received my package with zodiac pendant, and I must say it was well worth the wait! Thanks for such a high quality product! I look forward to conducting business with you again in the future.
You guys are great!


Todd Baccarin, Los Angeles, CA

Thanks for the warm response


Customer Service Team

2013-July-26

I have a question about Item code: 28510389-D. It shows total weight 0.33 - is this for both earrings or each? Also is there any discount you may offer if I consider to buy two sets? You may reply in Russian.


Farkhod Ikramov, Atlanta, GA

Dear Mr. Farkhold Ikramov,
Thank you for your interest to our jewelry line.
Regarding the item # 28510389-D you inquired, the weight of 0.33ct indicated in the description is total weight for both stones. We have only one piece of this particular style available to purchase now.
To enjoy our loyalty program you need to be registered in our customer database.
We offer wide variety of services and benefits to our clients, please refer to Customer Service Policy http://www.goldenflamingo.us/en/customer-service/sales-policy/
If you have any additional questions regarding the item you picked, please no hesitate to call us and we will be happy to assist you.

Respectfully,


Customer Service Team

2013-May-02

Alona,
Thank you for your offer. These earrings would not be the best option for us. Do you have kids earrings without any stones? Are all of the earrings available listed on your website? If not, could you please send me some pictures of other kids earrings (gold or silver) prefferably without stones.


Slava Shpunt, IL

Hello Slava,
Further to our today’s communication, I can suggest you new kid’s earrings SKU # 14110007
They are manufactured of 585 rose gold, “Russian back”, without stones. The price is $340.00 per pair. See our Children Jewelery collection, please
We have 2 pairs available in the store at that moment
Please let me know if you are interested in purchasing.
I would appreciate your fast response.
Sincerely,


Alona, Customer Service

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