Thank you so much!!! I got the order, everything is great, it's just usps working so slow , it's just frustrating. Thank you for your help!!!
Just wanted to say thank you for your purchase. We’re so lucky to have customers like you!
Have a question do you ever make a much smaller sizes? For example, size 3? I believe not but why? I have been in branded stores and there have various sizes but not in yours.
Hello Olga, We do not keep rings of "children" sizes, because there is almost no demand for them. Sorry.
I will like to make an order. We have an order to supply to Barbados. Will you accept pickup by freight agent? Do you accept visa or master card as prepayment? Email me your price lists for review. Kindly get back to me ASAP. Best Regards,
Hello Mr. Larry, Our wholesale staff will contact you soon. Sincerely,
I would like to find out when the actual store in Brooklyn will be open as I would like to buy a few things that I liked on the website but want to check them out first in the store. Please let me know. Thank you
Hello Anna, We will open store tomorrow, June 24 (business hours from 11am till 6pm). We will wait you! Thank you.
Good afternoon, I bought earrings order number 1534 from you, but unfortunately one earring broke, how can I exchange or repair this earring? Thank you
Dear Victoria, We are sorry to know that the kids' earrings T182029129 that you bought from us got broken. Please note that all our merchandise is inspected meticulously by our top line staff before going to be available for our clientele to purchase. Unfortunately, things are happen. In cases like that Golden Flamingo offers a limited warranty for 45 days from the date of purchase. The store offers repair of manufacturer defects subject to an expert opinion or exchange for a new item. If neither repair nor exchange is possible the store offers a full refund. This warranty does not cover damage caused by negligence of the customer; in such case $75 is payable by the customer to Golden Flamingo as the reimbursement of expert damage assessment fee plus all overhead expenses associated with shipping and handling. The limited warranty does not cover: a) 'Final Sale' items (some exemptions may apply). b) Any damage caused by the customer. This is inclusive of but not limited to mishandling, alteration, defacement, modification of the item or accidental damage caused by fire, acid, or improper care of the jewelry, attempts to repair, or any other cause except for manufacturer defect. The warranty applies only to the initial buyer and only in the original place of purchase when an original proof of purchase is provided. Due to COVID-19 pandemic we are unable to take the earrings for expertise by now. Our store in Brooklyn, NY is still under government lockdown and does not receive any returns. As soon as our store will be re-opened, we will contact you to arrange the item expertise procedure. Best regards,
I received the following email from you after placing and paying for my order. Please advise! "Dear Mr. Ferrara Unfortunately, for certain reasons your order no. 1525 has been declined."
Dear Mr. Ferrara, Unfortunately, these earrings are no longer available. We will send back your funds in the nearest time. Check our online jewelry store for alternative items. Sincerely,
GOOD DAY, PLEASE ADVISE IF YOU CARRY SOMETHING LIKE THE GOLD CHAIN SPECIFIED BELOW, IN STOCK WITH A MATCHING BRACELET : 14K YELLOW GOLD CLASSICAL 6MM FIGARO CHAIN 22" LENGTH. THANK YOU AND HOPE TO READ FROM YOU SOON.
Dear Jackson, We offer only 585 rose or white gold chains. But these chains have outstanding quality!
Good day! I really like one of your items and I have a question about it. Does your "All-Seeing Eye' Cross Pendant 585 (14K) Rose Gold" ( Item code: T10006298) come in yellow gold? Or could it be made in yellow gold? Thank you
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