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Phone Orders and Inquiries: 1.866.965.6869 11.00 am-6.30 pm EST 7 days a week

2015-January, 24

Hi Tatiana,
Just wanted to drop you a quick line saying that we did get our silver spoons today, and they look great! We have already tried them out, too :)
Thanks for your help and great customer service, I will definitely come back when I need smth else.
Regards,


Leila Almosavi Vancouver, Canada

Dear Leila,
Thank you for your kind response. The highest compliment you can give us is the referral of a new client . . . thanks in advance for your thoughtful recommendation.

with best regards,


Tatiana

2015-January, 8

Dear Sir/Madam,
I need your confirmation before I am placing an order at your store.
Firstly, i would like to know, do you accept international customers and able to ship overseas ? Is it possible for me to place jewelry order by email ?
Do you have a credit card machine and charge my card manually on your credit card machine with manual PAN insertion or M.O.T.O. (Mail Order Telephone Order) ? or merchant facility to process credit card ?
Thank, Your prompt reply will be greatly appreciated and i'm looking forward to hear respon from you ASAP .

Yours truly,


Julia Kusuma, Singapore

Dear Julia,
Thank you for your inquiry.
1. Yes, we supply jewelry to international customers.
2. Yes, you can send your order via e-mail or via MANUAL order form (see website shopping cart procedure)
3. For international orders we accept PayPal wire transfers ONLY. We will provide you with our PayPal
account e-mail when you will be ready with your order.
4. For international shipments we will use FedEx courier service (shipping charge starts from $70).

With best regards,


Golden Flamingo Customer Service Team

2015-January, 3

Здравствуйте, я Ваш покупатель. Я ищу женские золотые часы. У вас что-то есть? на сайте я не нашел их.


Алекс, Бруклин

Уважаемый Алекс,
по ряду причин мы не предлагаем золотых часов. Однако у нас есть женские механические часы на 17 рубинах в серебряном корпусе. Корпус и сборка часов производится в Петербурге на заводе Русские Самоцветы, а механизм в Угличе на прославленном часовом заводе. Наши сотрудники с удовольствием покажут эти часы Вам.
Спасибо за запрос.


Служба обслуживания покупателей компании Золотой Фламинго

2014-October-10
Dear customer service team,
Thank you for your message.
The item arrived safely today, and this is a true record. I never ever received an item so fast from the US, thx very much.
I think my wife is gone love this one (she’s really into angels and spiritual, so we hope Michael keeps her save) The medallion is truly beautiful. Thank you for doing business and maybe to next time.
Please make a separate part on your website for overseas customers because your current site is a little rigid, and I’ll pray you get a lot of Worldwide deals.
With warm and kind regards.

Amsterdam, The Netherlands Europe


Harm Rouwendaal

Dear Mr. Rouwendaal,
Thank you very much for your business.

Respectfully,
Golden Flamingo


2014-September-18

Здравствуйте, Татьяна!

Все получила, все нравится. Спасибо большое!

С уважением,


Maria Hochheimer

You welcome!
respectfully,Tatiana


2014-July-6

Hi, I am looking for Russian rose gold watch bracelet (585 proba, 14 K) for an old style (vintage) but new (never warned) watch, the width is 8'' and I have a narrow wrist, my budget is under $800, is there anything you have which fits my criteria? Thanks.


Lena Dudko, Illinois USA

Hello Elena,

Thank you for your interest to our jewelry line.
Unfortunately, we do not carry any wrist watches and golden watch bracelets in particular.
Anyway, we have wide spectrum of gold and silver jewelry that satisfies any exacting taste.
We are sure that our exceptional silverware and amber jewelry collections will catch your eye as well.
We will be pleased to have you as a member of our loyalty program which has a lot of attracting discounts and services for the clients.
We are looking forward hearing from you.

Sincerely,


Customer Service Team

2014-June-19

Hello, I'm your customer for a very long time. I have a question about Item code: 42510005-Am. Is it possible to get these earrings or something similar with clear CZ? It's for my mom. I know you have more variety in store, but just asking. Thank you, Julia


Julia Gendelman, Richmond Hill, Canada

Уважаемая Юлия,
К сожалению, замена аметиста на вставку из бесцветного камня в этой модели не возможна. Да и нет никакого смысла менять красивейший природный уральский аметист, обладающий в сочетании с серебром мощной астральной энергией на что-то ещё.
С уважением,


Служба Клиентской поддержки компании Золотой Фламинго (Канада)

2014-May, 14

Good morning!
I would like just to say Thank you for all your help and doing such a good customer service.
I was really impressed and happy as well as my daughter to receive this silver spoon, which means to us so much.
Again Thank you very much and I hope we will continue to use your service and all the best from my family and my little granddaughter Willow for her first baby spoon!


Yelena Nunn, Melbourne, Australia

Dear Yelena,
Thanks a lot for your warm words.


Customer Service Team

2014-March,22

I'm looking for Orthodox Cross with Jesus, I see you have two. Item T10006006 and T13006095. But I do not want the inscription on the back. Can they be ordered without inscription? I need soon, can it come out of Toronto?


George F, Camrose, Canada

Dear George,

Like all other Orthodox body crosses in our Orthodox Collection, these two gold Crucifix cross pendants are handcrafted in Russia to strict requirements of the Orthodox church. On the reverse side of the cross there is an inscription in Cyrillic Спаси и Сохрани (Save and Protect) typical for Russian Orthodox crosses. This inscription is integral part of the cross. But you can cut this words after purchasing. We think it is easy possible.

Thank you


Customer Service Team

2014-February,1

I love the rose gold maple leaf pendant. Can that be shipped to NB, Canada? I see there are stores in Montreal and Toronto. But on the website it can only be shipped in the US.


Nathalie Wolf, Rothesay, Canada

Yes, Nathalie,
It is possible. We will call you regarding details.

All the best,


Customer Service Team

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