Today: August 18, 2019    New York Time
rose gold jewelry
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Phone Orders and Inquiries: 1.866.965.6869 11.00 am-6.30 pm EST 7 days a week

2014-January, 2

Can I is change this jewelry.. for man I order man jewelry but it's women... I don't used any jewelry... But my husband used that and I wanna is changed that I try to call you Capel days ago but u closed I spoke with the lady Алёна when I received the order

Mila Makarovskaya, USA

Hello Mila,
Happy New Year and warmest wishes for you and your loved ones!
Our sales representative Alona will contact you today by phone, January 2nd 2014 to discuss exchange of the item you have purchased with us.
Thank you.
P.S. Our business was closed from 4pm December 31st 2013 till 10am January 2nd 2014 due to Holidays. We apologize for inconvenience.

Respectfully, Customer Service Team

2013-November, 19

Я прочитала, что жемчуг замужним женщинам носить опасно, ткт его ношение провоцирует ДОМОСТРОЙ в семье (т.е. «угнетение» женщины)...может вам стоит предупреждать покупателей об этом?

Л., Торонто

Уважаемая Л.! Наши наблюдения показывают, что английская королева всю жизнь носит жемчуг. Даже на канадских серебряных монетах 2013 года она изображена в ожерелье из жемчуга... видимо, совсем не опасается, что принц Эдинбургский запрет её в чулане Букингемского дворца. И Вы не бойтесь и Вам это не грозит-:)

Служба клиентской поддержки

2013-October, 10

If there is a piece from a factory in Ukraine/Russia, is it possible to order through you?
Also, do you have a catalog for pieces not on your website? Thank you.

Lena T., Mississauga, Canada

Hello Lena,
Thank you for your interest to our jewellery line.
We have been working with the number of well established jewellery factories from Russia, Ukraine and Baltic countries.
Our company is wholesaler and does not take the orders from individuals.
We constantly update our website content to introduce new jewellery trends and styles to our customers.
To see more variety of the merchandise you are welcome to visit our showroom in Thornhill located at 312-7368 Yonge Street, Thornhill, ON, L4J 8H9. Our business hours are: from Tuesday to Friday (11am – 5pm), Saturday (11am – 3pm)
If you have any questions, please do not hesitate to call us at (905) 762-1750 and we will be happy to assist you.


Customer Service Team


Hello do u have belly button piercing jewelry? Thanks

Maria Simakova, Fort Lee, USA

Dear Maria,
Unfortunately we do not have piercing jewelry at the moment.

Customer Service Team


I just want to verify that I have finally received my package with zodiac pendant, and I must say it was well worth the wait! Thanks for such a high quality product! I look forward to conducting business with you again in the future.
You guys are great!

Todd Baccarin, Los Angeles, CA

Thanks for the warm response

Customer Service Team


I have a question about Item code: 28510389-D. It shows total weight 0.33 - is this for both earrings or each? Also is there any discount you may offer if I consider to buy two sets? You may reply in Russian.

Farkhod Ikramov, Atlanta, GA

Dear Mr. Farkhold Ikramov,
Thank you for your interest to our jewelry line.
Regarding the item # 28510389-D you inquired, the weight of 0.33ct indicated in the description is total weight for both stones. We have only one piece of this particular style available to purchase now.
To enjoy our loyalty program you need to be registered in our customer database.
We offer wide variety of services and benefits to our clients, please refer to Customer Service Policy
If you have any additional questions regarding the item you picked, please no hesitate to call us and we will be happy to assist you.


Customer Service Team


Thank you for your offer. These earrings would not be the best option for us. Do you have kids earrings without any stones? Are all of the earrings available listed on your website? If not, could you please send me some pictures of other kids earrings (gold or silver) prefferably without stones.

Slava Shpunt, IL

Hello Slava,
Further to our today’s communication, I can suggest you new kid’s earrings SKU # 14110007
They are manufactured of 585 rose gold, “Russian back”, without stones. The price is $340.00 per pair. See our Children Jewelery collection, please
We have 2 pairs available in the store at that moment
Please let me know if you are interested in purchasing.
I would appreciate your fast response.

Alona, Customer Service


Dear Sirs,
My name is Michalis E. Koukas and I am a micro relief carver from Greece. More specifically, I carve orthodox icons on wood and several types of bone following strictly the byzantine art form. All my works of art are 100% handmade. Even the tools that I use for carving are totally handmade as well. The type of wood I use is top quality boxwood.
My works include:
· pectoral medallions
· blessing crosses / altar crosses /pectoral crosses
· Miniature icons
· Buckles
After viewing your website and having concluded that your target market might be interested in my works, I would appreciate your feedback concerning a possible cooperation between us.
Thank you for your time.

Michalis Koukas, Greece

Dear Mr. Koukas,

Thank you for your offer.
Unfortunately, we don't run trading with sole proprietors.
We are buying orthodox cross pendants and icon necklaces from famous Russian and Ukrainian jewelry factories only. This is our business policy.


Customer Service


Hi, I am going to buy ring looks like butterfly with stones. Do you have it?

Julia Magomedova, Toronto, Ontario

Dear Julia,
Thank you for your interest to our product.
How we understood you, you inquire about ring # 21300037, weight app. 7g, 585 (14K) two-tone gold with cubic zirconia and colored stone (choice of garnet, amethyst, or lab-created emerald).
Estimated price for that style is $1,150.00
Our supplier has been working under our order and it seems possible to include that ring in our order.
To place the order we need the following information from you:
1. Ring size in Russian or American system
2. Colored stone (see above mentioned list of stones available)
Please note, that 50% non-refundable deposit is required to process the order.
To include the item in our shipment we need to hear from you not late than April 18th 2013.
Approximate time of delivery is end of May 2013.
Please contact our Toronto office at (905) 762-1750 if you wish to proceed.

Irene, Customer Service


Hello Sir or Madam,
I have plan to buy several things from your store.
Can you Ship to my address Singapore?
Do you accept major credit card as the payment ?
I'm waiting for your confirmation as soon as possible.
Thank you and have a nice day.

Jose Miller

Dear Mr. Miller,

Due for certain reasons we do not supply customers living in Asia and Africa.
All the best,

Customer Service

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