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Phone Orders and Inquiries: 1.866.965.6869 11.00 am-6.30 pm EST 7 days a week

2012 - January 19
Do you offer engraving?

Elina Leviton, Bay Ridge, NY

Thank you for contacting us. Unfortunately, Golden Flamingo doesn't provide engraving service. However, we do have variety of silver items with prepared engraving.

We suggest you to contact local engravers by using Yellow Pages. Most of them work at malls.

If you have any further questions regarding our estate jewelry or silverware feel free to contact us.


2012 - January 18
Добрый день. Я хотел бы знать, возможно ли получение скидки при покупке нескольких изделий. Я думаю приобрести кулон и серьги в одном стиле для своей супруги.

Andrey Borodin, Brooklyn

Добрый день, Андрей!

В магазинах Golden Flamingo скидка от 3% до 15% предоставляется постоянным клиентам на основании накопительной системы скидок.

Размер скидок зависит от общей суммы покупок.

Скидка по дисконтной карточке предоставляется со второй покупки при условии,

что первая покупка была на сумму не менее $200.

Если Вы хотите приобрести несколько изделий (комплект из нескольких изделий),

то одно из изделий Вы приобретаете по полной цене, а на следующие мы можем предоставить Вам скидку, при условии, что изделие, купленое по полной цене, стоит не менее $200 до налога.

С уважением,
Оксана - менеджер магазина в Бруклине

2012- January 15
When my russian friend married a few years ago, I was her matron of honor. They bought a beautiful wedding rings at your store. This year the happy couple will celebrate third year anniversary! Would you advice me what could be a proper present for such celebration?
many thx in advance,

Melanie McCohan, Ohio

Dear Melanie,

We are very pleased that you appreciated our jewelry at its true value.

Silverware is the most popular and traditional present for the young couple, because they can share it as a family.

Depending on a price range you prefer, you can select a present among our Zodiac spoons, cutlery sets (spoon, fork, knife) and hollowware sets (a sugar bowl and creamer for tea and coffee lovers).
We hope our advice will help you to make a decision.

Best wishes for the young family and have a great day!

With warmest regards,

Alena - Customer Service Team

2011- November 25
What is the reason of my order been declined I have 3 email from you and first said its accepted number 342 and then order number 341, 340 declined but I ordered once and payment went through my bank already. Please tell me what this emails mean? My order was earrings for child 12010197-CZ and I also have a receipt conformation from golden flamingo. Thank you beforehand

Olga Mozes, Jacksonville, FL

Hello Olga,
Your order # 342 (we received the payment from you for this particular
order) has been accepted and ready to ship. In accordance with our regulations, all orders placed on Fridays will be shipped on following Monday. As soon as your order will be shipped you will receive US PS confirmation number from us.
Your orders #341, 340 have been declined by our system because they contain the same item code #12010197-CZ (red gold earrings) and have not been paid out.
If you have any additional questions regarding your order, please feel free to contact us.
Best regards,

Tatiana, Golden Flamingo

2011, November 24
dobrii den y vas poyavilisya v prodaje serigi s emaliu nomer # 15110003

Maria Yakyshkina, San Francisco, CA

Уважаемая Мария,
на нашем складе в Канаде есть одна пара этих серег с натуральными сапфирами и бриллиантами. Их цена $3700. Просим сообщить хотите ли Вы их приобрести и тогда мы согласуем с Вами порядок оплаты и сроки доставки (ориентировочно 7-8 рабочих дней). Хотим проинформировать, что до 27 ноября в нашей компании действуют существенные скидки.
Наш телефон 1-718-891-4653

поздравляем Вас с Днем Благодарения, Оксана-менеджер магазина в Нью Йорке

2011, November 12
Dear Mr. Novosselov, I wanted to buy Item code: T10006006 or T13006095, but your website doesn't accept order from Canadians, even though your headquarter is located in Toronto. Please advise if you will be fixing this problem in the future or if it's possible to buy any of these items using any other way. Can you imagine a frustration if you have found an item on your website but unable to purchase it? Regards,

Leonid Stasuk, Vancouver, BC, Canada

Dear Leonid,
Thank you for your inquiry. Our internet store is geared only toward the American market, because this market is of utmost priority to us.
It could happen that certain jewelry items that have been selected for the American consumer are not physically in stock at our Canadian warehouse. However, if you are looking for an item that is being shown as available on our website/warehouse in the US, but is not present at our Canadian warehouse, you can simply make your payment at (though) our Canadian office, and our American colleagues will send your order to you by FedEx (delivery cost and any applicable customs duties would be charged to you).

Respectfully, Boris Novosselov, President & CEO

2011, November 11
The items I ordered were shipped promptly, and arrived in perfect condition. A lot more than I can say for many online retailers these days.

Joan Pinczewski, Tucson, Arizona

Dear Joan,
Many thanks for your KIND WORDS. We've enjoyed serving you

Karina, Assistant Manager

2011, November 1
я увидел, что вашу компанию приняли в Better Business Bureau. Я слышал, что проверка и вообще вся процедура занимает много времени...я тоже планирую подать заявку на членство в эту организизацию..Вы не можете сообщить сколько времени у вас все это взяло?

Taras Petruchenko

Уважаемый Тарас,
дa, действительно процедура вступления в BBB довольно долгая. Нас всесторонне проверяли примерно 5 месяцев, пока не приняли решение, что мы соответствуем всем стандартам по ведению ювелирного бизнеса в Северной Америке.

Оксана, заместитель менеджера

2011, August 24

Dear Boris,
I would like to thank you for a beautiful Energy in your store.
I was shopping around in order to find something suitable for my grandchildren, but could not resist
the "spell" of your beautiful Flamingo.
Also, I must tell you, I was utterly charmed by Oksana. No doubt, she has a gift to make people
Having said that, I have to admit that to get your name and address was not an easy task - I got it from the other sales lady, Elena...
My best wishes to you,
tenacious Grandma Valentina.


Thanks for your warm words,

Boris Novosselov, president of Golden Flamingo Group of Companies

2011, August 07, 1.33 pm
я нахожусь в Огайо, Кливленд. Сколько стоит ресаиз кольца (примерно)?

Jurijs Safonovs. Clevelend, Ohio

Уважаемый Юрий,
изменение размера кольца зависит от того, что это за кольцо и на сколько размеров его надо уменьшить или увеличить, нужно ли при этом добавлять золото или нет, нужно ли выкреплять камни или нет...поэтому мы можем дать только диапазон цены: от $25 до $60 (без учёта почтовых услуг).
Если Вы пришлете фотографию кольца и более четкое задание о том, на сколько размеров и в какую сторону надо поменять размер, мы постараемся назвать стоимость точнее.

Ирина, дежурный администратор

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